Terms & Conditions
Legal Information
Lash Design X Ltd is a company registered in England and Wales under Company Registration Number 13413585
Our Registered office is at 165 Scholes Park Road, Scarborough, England, YO12 6RR
Our Trading Address is at 35 Durham Street, Scarborough, YO12 7PT
By using our website or placing an order with us you agree to be bound by the laws of England and Wales.
Terms & Conditions
1. Our Terms
A. These terms explain how you may use this website and also include our terms and conditions of sale.
B. References in these terms to the site includes the following websites and all associated subdomains and web pages:
www.lashdesignx.co.uk www.lashdesignx.com www.lashdesign.co.uk
C. You should read these terms carefully before using the site.
D. By accessing the site or otherwise indicating your consent, you agree to be bound by these terms and the documents referred to in them.
E. If you do not agree with or accept any of these terms, you should stop using this site immediately.
F. If you have any questions about the site please contact us by using the following email address:
hello@lashdesignx.co.uk
G. Definitions:
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the site
Terms means these terms and conditions of use as updated from time to time.
Intellectual Property Rights means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
Cookie Policy In order for our site to provide you with the best user experience it does require the use of some cookies. For our Cookie Policy including full details of the cookies in use on our site please click here.
Online terms and conditions of sale means the terms and conditions in this agreement which will apply to you ordering goods, services and/or digital content using the site, over the telephone or in person.
Privacy Policy means the policy which governs how we process any personal data collected from you. Our full Privacy Policy is linked here.
Site means the following websites and all associated web pages:
www.lashdesignx.co.uk www.lashdesignx.com www.lashdesign.co.uk
We, us and our means LASH DESIGN X LTD (company registration number 13413585) the registered office of which is at:
165 Scholes Park Road, Scarborough, England. YO12 6RR
References to us in these terms also includes any group companies which we may have from time to time
You or your means the person accessing or using the site or its contents.
H. Your use of the site means that you must also comply (where applicable) with our:
Terms and conditions of sale
Privacy Policy
Cookie Policy
We reserve the right, at our sole discretion to change, modify, add or remove portions of these terms of use at any time. It is your responsibility to check these terms of use periodically for changes. Your continued use of this site following the posting of changes will mean that you will accept and agree to the changes.
2. Using the site
A. The site is for your personal, non-commercial and non-exclusive use only. As long as you comply with these terms of use LASH DESIGN X LTD grants you a personal, non-exclusive, non-transferable and non-commercial limited privilege to enter and use the site.
B. You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the site, or in any way reproduce or circumvent the navigational structure or presentation of the site or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the site.
C. You may not attempt to gain unauthorised access to any part or feature of the site, or any systems or networks connected to the site or to an of our servers, or to any of the services offered on or through the site, by password “mining”, hacking or any other illegitimate means.
D. You may not scan, probe or test the vulnerability of the site or any network connected to the site not breach the security or authentication measures on the site or any network connected to the site.
E. You may not reverse look up, trace or seek to trace any information on any other user of or visitor to the site, or any other customer of ours, to its source, or exploit the site or any service or information made available or offered or through the site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the site.
F. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the site or our systems or networks, or any systems or networks connected to the site.
G. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the site or any transaction being conducted on the site, or with any other person’s use of the site.
H. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the site or any service offered on or through the site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
I. You may not use the site or any content for any purpose that is unlawful or prohibited by these terms of use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.
J. The site is intended for use only by those who can access it from within the UK, if you choose to access the site from outside the UK, you are responsible for compliance with local laws where they are applicable.
K. You agree that you are solely responsible for:
I. all costs and expenses you may incur in relation to your use of the site: and
II. keeping your password and any other account details which may be necessary or required confidential.
L. We seek to make the site as accessible as possible. If you have any difficulties using the site, please contact us at hello@lashdesignx.co.uk
M. We may prevent or suspend your access to the site if you do not comply with any part of these terms, any terms or policies to which they refer or any applicable law.
N. We work closely with our web host and other providers to make our site secure but we do not guarantee that our site will be free of viruses or other detrimental programs.
3. Ownership, use and intellectual property rights
A. This site and all intellectual property rights in it, including but not limited to any content, are owned by us, out licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
B. Nothing in these terms grants you any legal rights in the site other than as necessary to enable you to lawfully access the site as intended and authorised by us.
Trademarks:
The following are our trademarks:
Lash Design X Logo
Other trademarks and trade names may also be used on this site. The use of any trade marks on the site is strictly prohibited unless you have our prior written permission.
4. Submitting information to the site
A. While we try to make sure that the site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted submissions) to the site. While we value your feedback, you agree not to submit any unwanted submissions.
B. We may use any unwanted submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the site to check for these matters). Therefore, we will not be legally responsible for keeping any unwanted submissions confidential nor will we be legally responsible to you or anybody else for any use of such unwanted submissions.
5. Accuracy of information available of the site
A. While we try to make sure that the site is accurate, up-to-date and free from bugs: we cannot guarantee that it will be. Furthermore, we cannot guarantee that the site will be fit or suitable for any purpose. Any reliance that you may place on the information on this site is at your own risk.
B. We may suspend or terminate operation of the site at any time we see fit.
C. You may have certain legal rights when using the site (such as online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the online terms and conditions of sale.
D. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
E. While we try to make sure that the site is available for your use, we do not promise that the site is available at all times nor do we promise the uninterrupted use by you of the site.
6. Hyperlinks and third-party sites
The site may contain hyperlinks or references to third party websites other than the site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.
7. Events beyond our control
We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
8. Rights of third parties
No on other that a party to these terms has any right to enforce any of these terms.
9. Disputes
A. We will try to resolve any disputes or complaints you may have quickly and efficiently.
B. If you are unhappy with us please contact us as soon as possible.
C. To formally make a complaint to us please use the following link
HOW CAN WE HELP… – Lash Design x
D. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
I. let you know that we cannot settle the dispute with you; and
II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
10. Terms and Conditions of Sale
Products
A. Supply All of our products are supplied for professional use only
B. Descriptions Product descriptions and images are provided in good faith for guidance only and we accept no liability for errors or omissions. We reserve the right to change any of the product information and/or descriptions on our site at any time without notice.
C. Safety Adhesive products carry a risk of personal injury if not used and applied properly by a professional. By professional we mean an individual who holds a certificate of competence in individual lash extension and who is proficient and knowledgeable in the use and application of eyelash extension products and adhesives. We reserve the right to request proof of qualification (to our satisfaction) before completing your order and if we are not satisfied we reserve the right to cancel your order.
By purchasing any of our eyelash extension products you agree to take the necessary safety precautions prior to use in line with industry best practice including but not limited to:
Conduct a full consultation with your client to check for contraindications and discuss the suitability of eyelash extensions.
If contraindications are found you will obtain sign off from your client’s GP before continuing with the treatment
You will carry out a 48-hour patch test prior to the use of adhesive products in line with industry best practice and will only continue with treatment following a positive outcome to the patch test
You will only use adhesive products for closed eye treatments
You will not use adhesive products on any client who has any condition that would make them unsuitable for the use of adhesive products including but not limited to eczema, dermatitis, laser eye correction, open wounds on the face, recent semi-permanent makeup or facial surgery.
D. Price We reserve the right to change any of the prices on our site at any time. Should there be an error with any of the pricing displayed on our website we are under no obligation to provide the product to you at the incorrect price and reserve the right to cancel your order.
E. Delivery Where postage charges apply these will be clearly detailed at checkout before you send your order for processing. We aim to despatch all product orders within 2 working days however this may take a little longer during busy periods.We will not be held liable for any delays in delivery imposed or incurred by our delivery partner
F. Cancellation You may cancel your product order up to 14 days after receipt commencing on the day after you have received your order. Notice of cancellation must be made in writing by either letter or email. You will need to take reasonable care of the products whilst they are in your possession including not opening the products or boxes and you must return them to us within 14 days of cancellation in a saleable condition. Unless your order arrived faulty, damaged or you received an incorrect item you will be responsible for the return delivery costs. You will receive a refund as soon as possible but within 14 days of us receiving the return.
If you have received a faulty, damaged or incorrect product and wish to return it for a full refund please email us a picture item within 48 hours of receiving your order and we will arrange a replacement/refund.
G. Availability We aim to only make products available for purchase that are in stock. In the event that there is a problem with the availability of any of the items in your order we will contact you to discuss the situation.
H. Payment Payments are processed via a third-party payment gateway; WooCommerce Payments who accept major credit and debit cards.
All prices quoted are in Great British Pounds.
If you are making payment using an alternative currency the exchange rate used and any transaction charges will be determined by the card company at their rates.
Your payment information is never stored on our site even if you elect to save your card information.
I. Liability You agree that the total liability of Lash Design X Ltd for any claim howsoever arising shall not exceed the price of the goods supplied by us.
Courses
A. Course provision Our courses are provided by Louise Martyn who has been fully accredited by Lash Inc. Lash Design X Ltd reserve the right to use another suitably qualified professional to deliver the courses at any time
All of our courses are delivered from our Scarborough location at 35 Durham Street, Scarborough, North Yorkshire, YO12 7PT. You will be responsible for the cost of parking, travel and any hotel costs necessary to attend the course.
We will provide you with the products required to complete the training and the 5 case studies required to obtain your certificate of completion.
We make no warranty express or otherwise as to the type of career you may have as a lash professional including but not limited to earning potential.
By booking one of our training courses you agree that you are 16 years of age or over and hold the necessary qualifications as detailed in the course booking pages. Lash Design X Ltd reserve the right to request proof of qualification (to our satisfaction) prior to your course date and if we are not satisfied we reserve the right to cancel your booking.
B. Insurance You will be liable for obtaining suitable insurance to cover you both during and after training. Should you need any help in obtaining appropriate insurance cover please contact us and we will do our best to assist although we can make no guarantees of cover. Any suggestions of insurers are provided as a guide only and are no way a recommendation and you should always choose the cover that is most suited to your situation.
C. Safety You agree that when you are carrying out your case studies you will take all of the necessary safety precautions in line with industry best practice including but not limited to:
Conduct a full consultation with your client to check for contraindications and discuss the suitability of eyelash extensions.
If contraindications are found you will obtain sign off from your client’s GP before continuing with the treatment
You will carry out a 48-hour patch test prior to the use of adhesive products in line with industry best practice and will only continue with treatment following a positive outcome to the patch test
You will only use adhesive products for closed eye treatments
You will not use adhesive products on any client who has any condition that would make them unsuitable for the use of adhesive products including but not limited to eczema, dermatitis, laser eye correction, open wounds on the face, recent semi-permanent makeup or facial surgery
D. Course Cancellation & Rescheduling You may cancel your course booking within 14 days of purchase for a full refund provided your course date does not fall within that time.
If you need to reschedule your course date please let us know as soon as possible – we will consider rescheduled dates to a maximum of 6 months from the initial course date. We can only consider one reschedule per booking.
We are unable to offer course refunds if you cancel your course within 48 hours of the course date or if you fail to attend on the day.
You are required to arrive to your course on time in order to complete the training. Should you arrive late to your course we reserve the right to refuse entry and you will not be eligible for a refund or to reschedule your course date in this instance.
If for any reason outside of our control we are unable to deliver the course to you on your booked date we reserve the right to cancel your training course and arrange an alternative date. Should this happen we will contact you as soon as possible to discuss this and offer you alternative dates. If we are unable to agree an alternative date then we will issue you with a full refund in this instance. We will not be able to issue refunds for any accommodation costs or transport costs you may have incurred and we will not be liable for any loss of earnings.
E. Payment Payments are processed via a third-party payment gateway; WooCommerce Payments who accept major credit and debit cards.
All prices quoted are in Great British Pounds.
If you are making payment using an alternative currency the exchange rate used and any transaction charges will be determined by the card company at their rates.
Your payment information is never stored on our site even if you elect to save your card information.
F. Price We reserve the right to change any of the prices on our site at any time. Should there be an error with any of the pricing displayed on our website we are under no obligation to provide the course to you at the incorrect price and we reserve the right to cancel your booking.
G. Liability You agree that the total liability of Lash Design X Ltd for any claim howsoever arising shall not exceed the price of the course delivered by us.
These Terms and Conditions are up to date as of 22/07/2022.